FAQ | Get Answers to Your Most Common Questions

Get the answers you need with our comprehensive FAQ. Find solutions to common questions and discover helpful information to guide you.

FAQ | Get Answers to Your Most Common Questions

Our knowledgeable team is here to provide the support you're looking for.

All about your order before shipping

How do i change/cancel my order or shipping address

Orders are processed immediately to ensure timely delivery. Unfortunately, once an order is placed, it is no longer possible to edit or cancel it.

You can find more information in our Refund Policy.

What currency will I be charged

You have the possibility to choose your national currency with which you want to pay.

Which payment methods are accepted

You can find our accepted payment methods at the checkout. These include PayPal, Credit card, Apple pay, Google pay and Shop pay.

All about your order after shipping

How can i track my order

Once your package has been shipped, you will receive a shipping confirmation email with tracking information.
Alternatively you can track your package via our website.
Please have your tracking number ready

>>> Track my order

Why does my tracking information no longer update?

For international shipping methods, tracking information is automatically updated when your order arrives cross-border. Rest assured that your order is on its way and will arrive soon!

Can i return my products

Refund after delivery is not possible.

In the case of a damaged shipment and an accepted claim, you have the option of requesting a new shipment or requesting a refund.

You will be responsible for shipping costs on your return. Shipping costs are non-refundable.


For more detailed return information, please refer to our Refund Policy.

How much are the shipping costs - How long are the delivery times

In our shipping police you have detailed information about shipping times and shipping costs.

What do I need to consider in customs, duties and taxes?

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

For more information, please read our Shipping Policy.